4. Crisis support
What if something goes wrong during your employees’ stay?
Having robust organisational response to a localised incident (for example an assault or car accident) or a major change in the security context of a destination (like a coup, natural disaster or a conflict outbreak) is part of your duty of care and expected by your travellers.
An understanding from both travellers and managers of what to do and who to call in case of emergency is vital. It should be built into any pre-deployment training and addressed in the risk assessment so that everyone has a realistic understanding of an organisation’s ability to respond. In an emergency, family liaison is critical.
Good communication with the individuals in the field is crucial. Location-based tracking apps with panic alarms are increasingly popular, but beware that they can add a false sense of security. Travellers are notorious for not downloading or updating the applications and relying on the stability of mobile networks in a crisis can often backfire. So, build in a contingency communication strategy.